Welcome Guide

Maurice Abravanel Hall (Salt Lake City)

123 W. South Temple
Salt Lake City, UT 84101
801-533-NOTE (6683)
[email protected]

BY PHONE or IN PERSON:
Monday – Friday: 12:00 PM – 6:00 PM
Saturday: 2:00 PM – SHOWTIME*
Sunday: CLOSED**

*Showtime: The USUO box office will remain open through intermission for in-person assistance when performances are scheduled at Maurice Abravanel Hall. USUO Box Office phone lines will redirect to voicemail after 6:00 PM.

**The USUO Box Office will be CLOSED on weekends (Sat/Sun) without a scheduled performance.
For hours of operation during Holidays and Special Events, please call 801-533-NOTE(6683) for more information.

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Snow Park Outdoor Amphitheatre (Park City)

2250 Deer Valley Drive South
Park City, Utah

IN PERSON:
On the day of performances, the Utah Symphony box office will open at the Deer Valley® Snow Park Lodge plaza at 5:00 PM, and will remain open for approximately 30 minutes after the start of the performance.

All Deer Valley® Music Festival ticketing-related services, including Will Call, ticket sales, exchanges (free for season ticket holders), and ticket re-print requests (reserved seating, ONLY), will be available at the “Ticketing Services” windows, located on the south side of the ticket office building.

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St. Mary’s Catholic Church

1505 White Pine Canyon Road
Park City, UT 84060, USA

A Deer Valley® Music Festival Patron Services representative will be available in the church lobby starting at 6 PM and will remain available for approximately 30 minutes after the start of the performance. Please contact the Utah Symphony | Utah Opera Patron Services team during normal business hours for any related purchases or questions.

UTAH SYMPHONY | UTAH OPERA and ARTTIX are the only authorized ticket sellers for DEER VALLEY® MUSIC FESTIVAL (DVMF) performances at Deer Valley Resort’s Snow Park Outdoor Amphitheater and St. Mary’s Catholic Church in Park City. All tickets can be purchased by calling 801-533-NOTE (6683) during our regular business hours, or online at deervalleymusicfestival.org. For a complete list of official ticket outlets and options, please visit our Ticket Info page.

• We strongly recommend using the USUO Mobile APP for the fastest entry – download it for FREE today! Unable to use the mobile app? Please contact our Patron Services team for assistance.
• Mobile tickets will be visible within the USUO app starting 72 hours prior to the performance. If you are picking up tickets at Will Call, please refer to the section on Ticket Office hours.
• We recommend opening the app prior to arriving at the venue and taking a screen shot of your tickets, as mobile connections can be a bit spotty up on the hill. If you are unable to open your e-tickets on the app, please visit the Deer Valley® Music Festival “Ticketing Services” window for physical copies of your tickets prior to the performance.

Performances at Deer Valley Resort: The “Ticketing Services” window at Deer Valley Resort is located on the plaza adjacent to Snow Park Lodge. On the night of the performance, “Will Call” windows, located on the South side of the ticket office building, will be available for patrons to pick up tickets that have been pre-arranged with USUO Patron Services, or to request ticket reprints (Reserved seating, only). Will Call opens approximately two hours before the performance begins. You will need to show valid picture I.D. to pick up tickets.

Performances at St. Mary’s Catholic Church: On the night of the performance, Will Call is located in the lobby of the performance venue. Will Call opens approximately two hours before the performance begins. You will need to show valid picture I.D. to pick up tickets.

Re-entry to performances is allowed only with a handstamp and ticket.

• Tickets reported as lost, stolen, or exchanged may not be honored.
• No children under 5 allowed at the chamber concerts at St. Mary’s Catholic Church.
• Flash Photography and recording of any kind are strictly prohibited during performances.
• Tickets may be exchanged up to 24 hours prior to the performance for $5 per ticket (free for season ticket holders) plus any price difference.
• All ticket sales are final. In case of rain, a decision to cancel a performance will not be made until the performance starting time. If a performance is canceled, you will be given the options of exchanging the value of your tickets to an upcoming Utah Symphony | Utah Opera performance or receiving a gift certificate for the value of your ticket purchase. If a performance is merely shortened because of weather, no exchanges or gift certificates will be issued.
• Tickets to all performances are available on a first come, first serve basis.
• Items brought into the venue prior to the gate opening time will be removed.
• Programs, artists, and dates are subject to change. NO REFUNDS.

No ticket reprinting is available for General Admission seating. Please safeguard your tickets and treat them as if they were cash.

If you are 18 or younger, you are eligible for a Youth discount to select Deer Valley® Music Festival performances at the Snow Park Outdoor Amphitheatre. High School students should be prepared to show a school ID at the performance when they hand their tickets to the usher.

Youth discounts are not available for chamber performances at St. Mary’s Catholic Church.

Children under 3 are free on the lawn. No ticket is required.

Bring a group of ten (10) or more to select Utah Symphony Deer Valley® Music Festival performances and save up to 20%! Learn more by visiting our group sales page, or contact Patron Services at 801-533-NOTE (6683) or [email protected] for assistance.

UTAH SYMPHONY | UTAH OPERA and ARTTIX are the only authorized ticket sellers for DEER VALLEY® MUSIC FESTIVAL (DVMF) performances at Deer Valley Resort’s Snow Park Outdoor Amphitheater and St. Mary’s Catholic Church in Park City. We strongly discourage purchasing tickets via third party and fraudulent ticket sellers, which are often sold at a price much higher than face value, and may not carry the same service guarantees as those sold through official outlets. 

All tickets can be purchased by calling 801-533-NOTE during our regular business hours, or online at deervalleymusicfestival.org. For a complete list of official ticket outlets and options, please visit our Ticket Info page. Patrons who have been defrauded by third-party ticket sellers are strongly encouraged to file a complaint with the Utah Division of Consumer Protection.

There are two available routes to Deer Valley Resort. Under normal conditions, Highway 224 is the fastest route. See our map for more details. St. Mary’s Catholic Church is located directly off of Highway 224.

Free parking is available for all events. Parking for events located at Deer Valley Resort is north of Snow Park Lodge on Deer Valley Drive South. You may need to walk up to a half-mile from the parking lot to the entrance, but may use the passenger drop-off zone in front of the Ticket Office. Parking is also available in the lots at St. Mary’s Catholic Church. Please allow for extra time due to traffic when arriving and leaving the performances and be courteous to other drivers. For more details, please visit our Parking and Travel information page.

In order to park in the VIP lot, you must have a current DVMF VIP Parking Pass. VIP Parking is available in the first parking lot north of Snow Park Lodge for performances at Deer Valley Resort. To arrive at the VIP Parking lot, please follow the signs at the resort on Deer Valley Drive South. For more information on participating in our VIP program, please visit our VIP Page.

Accessible parking is available in the parking lot northeast of Deer Valley Resort’s Snow Park Lodge. Please follow the signs on Deer Valley Drive South for accessible parking. A valid disability-parking permit is required. Please call the ticket office at 801-533-NOTE (6683) in advance for limited wheelchair and other accessible seating. There is limited space, but you may utilize the drop of zone in front of the ticket office.

Carpooling is strongly recommended to help alleviate traffic congestion. If you would like to park in town and not have to worry about traffic in and out of the venue, Park City Transit is available to pick up and drop off concertgoers at the Deer Valley Resort

The gate opens at approximately 6:00 pm. Arrive early for the best seating! Our Volunteers are ready to help point out the best available options when you arrive. All unattended items in line will be removed. Priority entry is available as part of our VIP packages. Those with a VIP package enter through the Snow Park Lodge via our VIP entrance.

Each patron may be allowed to save space for up to 3 others (4 total). If you have a larger group, we recommend you plan to arrive at the same time. If your group is unable to arrive together, or you have 10 or more in your group, please contact Group Sales for additional options or to reserve seats in our Group Premium section. Patrons in the Group Premium section cannot save seats for General Admission patrons.

No stakes are allowed to be put in the ground to rope off areas; however, you may use large flags, balloons, or other markers. All materials must come down by 7:15 PM.

Chairs are provided in the Reserved section. Outside chairs can be brought in and used anywhere in General Admission but must be lower than 9” from the base of the chair to the ground. Chairs are measured upon entrance, and those that do not meet the height restrictions will not be allowed into the venue. A limited number of chairs are available to rent at the venue, but will sell out quickly. Rentals cost approximately $10 per chair and are arranged on a first-come, first-served basis.

The venue is a ski hill and may be difficult for some patrons to walk up.

There are a few sections with limited views due to grading.

Tarps are not permitted on the hill in order to protect the grass.

Strollers, coolers, tables, and wagons of all sizes are allowed in the General Admission section, but if they stand taller than you sitting, they must be taken down by 7:15 PM.

Strollers and large coolers are not allowed in the reserved section.

As a courtesy to our performers, crossing in front of the stage during the performance will not be allowed.

Please do not save space for groups arriving at a later time.

All tickets to St. Mary’s Catholic Church are general admission. Seating is provided.

Please call USUO Patron Services at 801-533-NOTE (6683) in advance for limited wheelchair and other accessible seating.

If your ticket is in the Reserved section, a chair will be provided for you. If you have an ADA ticket and need to bring your own chair, a tag will be provided at the ticket office so that your chair can enter the venue. If your ticket is General Admission, you are welcome to bring a chair, provided it does not exceed 9 inches from the base of the frame of the chair to the ground. There are no exceptions to this rule. Chairs are measured upon entrance, and those that do not meet the height restrictions will not be allowed into the venue. Chairs are available to rent on the night of the performance for $10 (limited availability).

Please call the ticket office at 801-533-NOTE (6683) in advance for limited wheelchair and other accessible seating.

There is a limited amount of wheelchair and other accessible seating available. Please be sensitive to the needs of others when requesting tickets in our accessible section. Service animals trained to assist the disabled are welcome at our performances, and do not require you to sit in the accessible seating section. If you have any accommodation questions or requests, please email [email protected] at least 24 hours in advance of the performance, or call USUO Patron Services at 801-533-NOTE (6683).

The venue is a steep hill with several uneven areas. We do our best to make those in a wheelchair feel safe by having wheel stops available, but it is not an ADA compliant wheelchair venue.

A limited number of seats in the Premium Reserved section are reserved for VIP patrons. For more information on VIP Packages, please visit our VIP Page.

All patrons entering Snow Park Outdoor Amphitheater will have their bags/coolers and chair heights checked by security. Security reserves the right to refuse service at their discretion for unsafe use of alcohol or behavior.

Picnics may be brought to performances at the Deer Valley Resort but will be subject to search upon venue entry. The venue will now offer expanded food and beverage offerings in multiple concession outlets. Flames of any kind are not allowed on the hill, so please BBQ your food before you arrive at the performance. Large coolers are not allowed in the reserved section. No food or beverages are permitted at performances at St. Mary’s Catholic Church.

Due to a change in resort licensing, no outside alcohol will be permitted in Deer Valley’s Snow Park Outdoor Amphitheater. The venue will now offer expanded food and beverage offerings including the sale of wine and beer in multiple concession outlets.

These items are prohibited at Deer Valley’s Snow Park Outdoor Amphitheater:

• Alcoholic beverages, marijuana, and illegal drugs
• Non-alcoholic beverages that are not in factory-sealed containers
• Tarps
• Ground stakes
• Grills
• Glass containers
• Flash photography or professional camera equipment
• Animals (service animals are welcome)
• Items brought into the venue prior to the gate opening time will be removed
• Unattended items left in line outside the entrance gate will be removed
• Weapons of any kind (e.g. guns, knives, chains, studded/spiked jewelry)
• Remote controlled flying devices or UAVs (unmanned aerial vehicles, drones)
• Smoking is prohibited
• Tall chairs (If your ticket is general admission you are welcome to bring a chair, provided it does not exceed 9 inches from the base of the frame of the chair to the ground)

These items are allowed at Deer Valley’s Snow Park Outdoor Amphitheater:

Picnics and coolers: All bags and coolers are subject to search

Non-alcoholic beverages in factory sealed plastic containers (32 oz. or less) 

Empty, reusable water bottles; e.g., Nalgene bottles, Camelbaks, aluminum bottles (32 oz. or less) 

Blankets 

Chairs that sit less than 9 inches off the ground

Umbrellas and shade covers (must be taken down before the concert begins) 

Pack your picnics or grab a bite at one of the concession outlets at the venue.

There are beverage tents within the venue that offer a selection of cold beverages, including beer and wine, for concert guests.

Gourmet picnic baskets are available to order in advance through Deer Valley. 

Bringing an empty water bottle? Water filling stations are available throughout the venue near each restroom.

Can you accommodate a group or corporate event? Certainly! Learn more here.

We have partnered with many area resorts and hotels to provide lodging packages and discounts. Please visit our Park City Lodging Page for an up-to-date list of available packages and discounts.

Deer Valley® Snow Park Outdoor Amphitheater is an outside mountain venue that is on a ski slope with a steep incline, so come prepared wearing comfortable shoes with support. Please remember that when the sun sets, it gets cool. A blanket or jacket is highly recommended or can be purchased at the Gift Shops on the hill. Also, because weather in the mountains can be unpredictable, an umbrella may come in handy. All performances occur rain or shine.

The playbill is available on the US|UO mobile app and online.

No. Service animals trained to assist the disabled are welcome. Please contact the ticket office at 801-533-NOTE (801-533-6683) 24 hours in advance of the performance to ensure that adequate space is available for your animal.

No flash photography or recording of any kind is allowed during the concert.

Attending the Deer Valley® Music Festival can literally take your breath away. Depending on where you are in Park City, the altitude varies from 6,800 to 10,000 feet above sea level. We recommend that you drink a lot of water to stay hydrated. The air is thin, so pace yourself – the effects of exercise and alcohol are magnified at high altitudes.

Please be courteous of other patrons sitting behind you. We ask that you don’t block their view with large objects (i.e. strollers, umbrellas, etc.). Strollers, coolers, tables, and wagons of all sizes are allowed in the General Admission section, but if they stand taller than you sitting, they must be taken down by 7:15 PM. If they are up when the performance begins, you will be asked to take them down.