Frequently Asked Questions
Ticket InformatioNParking and Travel InformationSeating InformationAdditional Information
TICKET INFORMATION
What are the Ticket Office hours?
Abravanel Hall (Salt Lake City)
123 West South Temple
Salt Lake City, UT 84101
801-533-NOTE (6683)
US|UO Box Office Hours – PHONE
Monday – Friday: 12:00 PM – 6:00 PM
Saturday: 12:00 PM – 3:00 PM*
Sunday: CLOSED
US|UO Box Office Hours – IN PERSON
CLOSED (by appointment, only)
* The USUO Box Office will be CLOSED on weekends (Sat/Sun) without a scheduled performance.
For hours of operation during Holidays and Special Events, please call 801-533-NOTE(6683) for more information.
Snow Park Ticket Office (Park City)
2250 Deer Valley Drive South
Park City, Utah
US|UO Box Office Hours – PHONE
Monday – Friday: 12:00 PM – 6:00 PM
Saturday: 12:00 PM – 3:00 PM*
Sunday: CLOSED
US|UO Box Office Hours – IN PERSON
On the day of performances, the Utah Symphony box office will open at the Deer Valley® Snow Park Lodge plaza at 5:00 PM, and will remain open for approximately 30 minutes after the start of the performance.
“Will Call Only” windows, located on the North side of the ticket office building, will be available for patrons to pick up tickets that have been pre-arranged with USUO Patron Services.
All other ticketing-related services, including Deer Valley® Music Festival sales, exchanges, and ticket re-print requests, will be available at the “Ticketing Services” windows, located on the south side of the ticket office building (across from concessions).
St. Mary of the Assumption Chamber Series Performances
1505 White Pine Canyon Road
Park City, UT 84060, USA
A Deer Valley® Music Festival ticket representative will be available in the church lobby starting at 6PM and will remain open for approximately 30 minutes after the start of the performance. You can contact the Abravanel Hall Ticket Office during normal business hours for any related purchases or questions.
Where can I purchase tickets?
UTAH SYMPHONY | UTAH OPERA and ARTTIX are the only authorized ticket sellers for DEER VALLEY® MUSIC FESTIVAL (DVMF) performances at Deer Valley Resort’s Snow Park Amphitheater and St. Mary’s Church in Park City. All tickets can be purchased by calling 801-533-NOTE during our normal business hours, or online at deervalleymusicfestival.org. For a complete list of official ticket outlets and options, please visit our Ticket Info page.
Where is Will Call?
Performances at Deer Valley Resort: The Ticket Office at Deer Valley Resort is located on the plaza adjacent to Snow Park Lodge. On the night of the performance, “Will Call Only” windows, located on the North side of the ticket office building, will be available for patrons to pick up tickets that have been pre-arranged with USUO Patron Services. Will Call opens approximately two hours before the performance begins. You will need to show valid picture I.D. to pick up tickets.
All other ticketing-related services, including Deer Valley® Music Festival sales, exchanges, and ticket re-print requests, will be available at the “Ticketing Services” windows, located on the south side of the ticket office building (across from concessions).
Performances at St. Mary’s Church: On the night of the performance, Will Call is located in the lobby of the performance venue. Will Call opens approximately two hours before the performance begins. You will need to show valid picture I.D. to pick up tickets.
Is re-entry allowed?
Re-entry to performances is allowed only with a handstamp and ticket.
What are the conditions of sale?
- Tickets reported as lost, stolen, or exchanged may not be honored.
- No children under 5 allowed at the chamber concerts at St. Mary’s Church.
- Flash Photography and recording of any kind are strictly prohibited during performances.
- Tickets may be exchanged up to 24 hours prior to the performance for $5 per ticket (free for season ticket holders) plus any price difference.
- All ticket sales are final. In case of rain, a decision to cancel a performance will not be made until the performance starting time. If a performance is canceled, you will be given the options of exchanging the value of your tickets to an upcoming Utah Symphony | Utah Opera performance or receiving a gift certificate for the value of your ticket purchase. If a performance is merely shortened because of weather, no exchanges or gift certificates will be issued.
- Tickets to all performances are available at a first come, first serve basis.
- Programs, artists, and dates are subject to change. NO REFUNDS.
What is your ticket reprinting policy?
No ticket reprinting is available for General Admission seating. Please safeguard your tickets and treat them as if they were cash.
Youth Discounts?
If you are 18 or younger, you are eligible for a Youth discount to select Deer Valley® Music Festival performances. High School students should be prepared to show a school ID at the performance when they hand their tickets to the usher.
Children under 3 are free on the lawn. No ticket is required.
Group Discounts?
Groups of ten (10) or more receive group discounts to most Deer Valley® Music Festival performances. For more information, please contact our ticket office at 801-533-6683, email [email protected] or click here.
Who are authorized ticket sellers?
UTAH SYMPHONY | UTAH OPERA and ARTTIX are the only authorized ticket sellers for UTAH SYMPHONY | UTAH OPERA performances at Abravanel Hall and Capitol Theatre. They are also the only authorized ticket sellers for DEER VALLEY® MUSIC FESTIVAL performances at Deer Valley Resort’s Snow Park Amphitheater and St. Mary’s Church in Park City. More details can be found here.
PARKING & TRAVEL INFORMATION
What is the best route to drive to the Deer Valley® Music Festival?
There are two available routes to Deer Valley Resort. Under normal conditions, Highway 224 is the fastest route. See our map for more details. St. Mary’s Church is located directly off of Highway 224.
Where can I park?
Free parking is available for all events. Parking for events located at Deer Valley Resort is north of Snow Park Lodge on Deer Valley Drive South. Parking is also available in the lots at St. Mary’s Church. Please allow for extra time due to traffic when arriving and leaving the performances and be courteous to other drivers.
Is VIP parking available?
VIP Parking is available in the first parking lot north of Snow Park Lodge for performances at Deer Valley Resort. In order to park in the VIP lot, you must have a current DVMF VIP Parking Pass. To arrive at the VIP Parking lot, please follow the signs at the resort on Deer Valley Drive South. For more information on participating in our VIP program, please visit our VIP Page.
Is accessible parking available?
Accessible parking is available in the parking lot northeast of Deer Valley Resort’s Snow Park Lodge. Please follow the signs on Deer Valley Drive South for accessible parking. A valid disability-parking permit is required. Please call the ticket office at 801-533-NOTE (6683) in advance for limited wheelchair and other accessible seating. There is limited space, but you may utilize the drop of zone in front of the ticket office.
Is public transportation available to the resort?
There are shuttles from various hotels and resorts as well as the Park City Bus that will drop you off directly in front of Snow Park Lodge at Deer Valley Resort. Visit parkcity.org for more information and a schedule.
SEATING INFORMATION
What time does the gate open?
The gate opens at approximately 6:00 pm. All unattended items in line will be removed. Fast passes are available as part of our VIP packages. Those with a fast pass enter through the Snow Park Lodge via our VIP entrance. Fast passes gain you priority entry into the venue.
Can I reserve seats in the General Admission section at Deer Valley Resort?
Patrons are each allowed to save space for up to 3 others (4 total). Areas are not allowed to be saved for large groups of patrons. If your group is not arriving together please purchase through our premium Group Sales.
No stakes are allowed to be put in the ground to rope off areas; however, you may use large flags, balloons, or other markers. All materials must come down by 7:15 PM.
How is seating organized at DVMF performances?
All Lawn seating is General Admission. While previously split into separate sections for chairs and blankets, the entire lawn is now open for a mix of chairs and blankets. Please be courteous to others with the height of the back of your chair. Chairs may not exceed 9 inches from the base of the frame of the chair to the ground. Strollers, coolers, tables, and wagons of all sizes are allowed in the General Admission section, but if they stand taller than you sitting, they must be taken down by 7:15 PM.
Chairs in the Premium and Regular reserved sections are 9″ off the ground (chairs slope to accommodate the grade of the hill), and will be provided by the Festival. Strollers and large coolers are not allowed in the reserved section. As a courtesy to our performers, crossing in front of the stage during the performance will not be allowed.
Tarps are not allowed on the hill.
Please do not save space for groups arriving at a later time.
All tickets to St. Mary’s Church are general admission. Seating is provided.
Please call the ticket office at 801-533-NOTE (6683) in advance for limited wheelchair and other accessible seating.
Can I bring my own chair to DVMF performances?
If your ticket is in the reserved or accessible sections, a chair will be provided for you. If you have an ADA ticket and would like to bring your own chair, a tag will be provided at the ticket office so that your chair can enter the venue. If your ticket is general admission you are welcome to bring a chair, provided it does not exceed 9 inches from the base of the frame of the chair to the ground. There are no exceptions to this rule. Chairs meeting the height requirements are available to rent on the night of the performance for $8 (limited availability).
Please call the ticket office at 801-533-NOTE (6683) in advance for limited wheelchair and other accessible seating.
Is accessible and wheelchair seating available?
There is a limited amount of wheelchair and other accessible seating available. Seats are numbered. Please be sensitive to the needs of others when requesting tickets in our accessible section. Service animals trained to assist the disabled are welcome at our performances, and do not require you to sit in the accessible seating section. If you have any accommodation questions or requests, please email [email protected] at least 24 hours in advance of the performance, or call USUO Patron Services at 801-533-NOTE (6683).
The venue is a steep hill with several uneven areas. We do our best to make those in a wheelchair feel safe by having wheel stops available, but it is not an ADA compliant wheelchair area.
Is VIP Seating available?
A limited number of seats in the Premium Reserved section are reserved for VIP patrons. For more information on VIP Packages, please visit our VIP Page.
ADDITIONAL INFORMATION
Will there be security checks?
All patrons entering Snow Park Outdoor Amphitheater will have their bags/coolers and chair heights checked by security. Security reserves the right to refuse service at their discretion for unsafe use of alcohol or behavior.
Can I bring a picnic?
Picnics may be brought to performances at the Deer Valley Resort but will be subject to search upon venue entry. The venue will now offer expanded food and beverage offerings in multiple concession outlets. Flames of any kind are not allowed on the hill, so please BBQ your food before you arrive at the performance. Large coolers are not allowed in the reserved section. No food or beverages are permitted at performances at St. Mary’s Church.
Is alcohol permitted?
Due to a change in resort licensing, no outside alcohol will be permitted in Deer Valley’s Snow Park Outdoor Amphitheater. The venue will now offer expanded food and beverage offerings including the sale of wine and beer in multiple concession outlets.
Which items are prohibited from being brought into the venue?
These items are prohibited at Deer Valley’s Snow Park Outdoor Amphitheater:
- Alcoholic beverages, marijuana, and illegal drugs
- Tarps
- Ground stakes
- Grills
- Glass containers
- Flash photography or professional camera equipment
- Animals (service animals are welcome)
- Items brought into the venue prior to the gate opening time will be removed
- Unattended items left in line outside the entrance gate will be removed
- Weapons of any kind (e.g. guns, knives, chains, studded/spiked jewelry)
- Remote controlled flying devices or UAVs (unmanned aerial vehicles, drones)
- Smoking is prohibited
Are concessions available?
Don’t worry about preparing and packing a picnic for our concerts. Deer Valley’s Deluxe and Gourmet Picnic Bags feature delectable selections of food items prepared by Deer Valley’s chefs and bakers. Assorted beverages can also be added to your order. Resort’s Picnic Bags are available for order until 5 p.m. the day prior to each concert. Vegetarian, gluten-free and vegan options are available along with children’s picnic bags. To purchase a Picnic Bag, please visit https://diningtogo.deervalley.com/gourmet-picnics .
Though picnics are encouraged for any performance, Deer Valley’s Snow Park Outdoor Amphitheater will now offer expanded food and beverage offerings including the sale of wine and beer in multiple concession outlets.
Can you accommodate a group or corporate event?
Certainly! Please call 801-869-NOTE (801-533-6683) to customize your event package and discuss performance dates, seating options, catering, lodging, and other accommodations for your group. Group rates are available for groups of ten or more to select performances.
Are lodging packages and discounts available?
We have partnered with many area resorts and hotels to provide lodging packages and discounts. Please visit our Park City Lodging Page for an up-to-date list of available packages and discounts.
How should I dress?
Deer Valley® Snow Park Outdoor Amphitheater is an outside mountain venue that is on a ski slope with a steep incline, so come prepared with comfortable shoes with support. Please remember that when the sun sets, it gets cool. Plan to bring a sweater or jacket to the performance. Also, because weather in the mountains can be unpredictable, an umbrella may come in handy. All performances occur rain or shine.
Are pets allowed?
No. Service animals trained to assist the disabled are welcome. Please contact the ticket office at 801-533-NOTE (801-533-6683) 24 hours in advance of the performance to ensure that adequate space is available for your animal.
What are the photography rules?
No flash photography or recording of any kind is allowed during the concert.
Other Tips
Attending the Deer Valley® Music Festival can literally take your breath away. Depending on where you are in Park City, the altitude varies from 6,800 to 10,000 feet above sea level. We recommend that you drink a lot of water to stay hydrated. The air is thin, so pace yourself – the effects of exercise and alcohol are magnified at high altitudes.
Please be courteous of other patrons sitting behind you. We ask that you don’t block their view with large objects (i.e. strollers, umbrellas, etc.). Strollers, coolers, tables, and wagons of all sizes are allowed in the General Admission section, but if they stand taller than you sitting, they must be taken down by 7:15 PM. If they are up when the performance begins, you will be asked to take them down.