Deer Valley Music Festival

Frequently Asked Questions

Quick Links

Ticketing Information

Where can I purchase tickets?
All tickets for Deer Valley® Music Festival (DVMF) can be purchased at the Abravanel Hall Ticket Office, 123 West South Temple, Salt Lake City, UT 84101 or by calling 801-533-NOTE (6683). For a complete list of official ticket outlets and options, please visit our Buying Tickets page.

Where is Will Call?
Performances at Deer Valley Resort: On the night of the performance, Will Call is at the ticket office on the plaza adjacent to Deer Valley Resort's Snow Park Lodge. Will Call opens approximately two hours before the performance begins. You will need to show valid picture I.D. to pick up tickets.

Performances at St. Mary's Church or Temple Har Shalom: On the night of the performance, Will Call is located in the lobby of the performance venue. Will Call opens approximately two hours before the performance begins. You will need to show valid picture I.D. to pick up tickets.

Is re-entry allowed?
Reentry to performances is allowed only with a valid DVMF handstamp and ticket.

What is your refund policy?
All ticket sales are final. Refunds are not given for changes in performance dates, times, artists, or programs. In case of rain, a decision to cancel a performance will not be made until the performance starting time. If a performance is canceled due to weather, you will be given the option of exchanging your tickets for an upcoming Utah Symphony | Utah Opera performance or receiving a refund. If a performance is merely shortened because of weather, no refunds or exchanges will be issued.

What is your ticket reprinting policy?
No ticket reprinting is available for General Admission seating. Please safeguard your tickets and treat them as if they were cash.

Parking & Travel Information

What is the best route to drive to the Deer Valley® Music Festival?
There are two available routes to Deer Valley Resort. Under normal conditions, Highway 224 is the fastest route. See our map for more details. St. Mary's Church and Temple Har Shalom are both located directly off of Highway 224.

Where can I park?
Free parking is available for all events. Parking for events located at Deer Valley Resort is north of Snow Park Lodge on Deer Valley Drive South. Parking is also available in the lots at St. Mary's Church and Temple Har Shalom.

Is VIP parking available?
VIP Parking is available in the first parking lot north of Snow Park Lodge for performances at Deer Valley Resort. In order to park in the VIP lot, you must have a 2011 DVMF VIP Parking Pass. To arrive at the VIP Parking lot, please follow the signs at the resort on Deer Valley Drive South. For more information on participating in our VIP program, please visit our VIP Page.

Is ADA parking available?
ADA parking is available in the parking lot northeast of Deer Valley Resort's Snow Park Lodge. Please follow the signs on Deer Valley Drive South for ADA parking. A valid disability-parking permit is required. Please call the ticket office at 801-533-NOTE (6683) in advance for limited wheelchair and other accessable seating.

Is public transportation available to the resort?
There are shuttles from various hotels and resorts as well as the Park City Bus that will drop you off directly in front of Snow Park Lodge at Deer Valley Resort. Visit parkcity.org for more information and a schedule.

Seating Information

What time does the gate open?
The gate opens approximately two hours prior to the performance. All unattended items in line will be removed. If you have a "Friend of the Festival" pass, please be in line at the Friend of the Festival Gate two hours before the performance begins to bypass the line and enter the venue first. Please visit our VIP Page for more information on becoming a Friend of the Festival.

Can I reserve seats in the General Admission section at Deer Valley Resort?
No one is allowed on the hill prior to the gate opening. Any blankets or chairs placed on the hill before this time will be removed. Once the gate is open, you may reserve an area on the lawn with a blanket, tarp, or by roping off an area. Only reserve enough space for the number of people in your party. If you plan to leave your blanket and come back later, wind may be a factor. Please do not use rocks to hold your blankets or other items as they cause problems with the lawn mowers. In additional, you will always need to wear your wristband to re-enter the performance venue.

How is seating organized at DVMF performances?
Deer Valley® Snow Park Outdoor Amphitheater seats approximately 816 people in the reserved section and approximately 4,000 people in the general admission (Lawn) section. The first 10 rows of the Reserved Section are considered Premium Reserved and sections B, C, and D in the front of this section are reserved for our VIP Patrons. Seating in the reserved section is reserved by row, section, and seat (there are eight seats in each section/row). Seating in the reserved section is sold on a first-come, first-served basis and patrons are encouraged to purchase tickets early for the best seating as the section frequently sells out. Chairs in the reserved section are 4" – 7" off the ground (chairs slope to accommodate the grade of the hill). Strollers and large coolers are not allowed in the reserved section.

The general admission section at Deer Valley Resort is lawn seating. In the general admission section, the left side of the hill is blankets only and the right side of the hill is for patrons that bring or rent their own chairs (maximum chair height is 9"). No chairs are permitted on the left side of the hill. Seating in the general admission section is first-come, first-served. Gates open approximately two hours prior to the performance. All unattended items in line will be removed. Donors with a "Friend of the Festival" pass are admitted into the lawn section prior to the gates opening to the general public. Visit our VIP Page for information on how you can obtain a "Friend of the Festival" pass to enter the gates early.

All ticket sales are final.
Seating at St. Mary's Church and Temple Har Shalom is general admission. Chairs are provided.
Please call the ticket office at 801-533-NOTE (6683) in advance for limited wheelchair and other assessable seating.

Can I bring my own chair to DVMF performances?
Yes, you may bring your own chair to performances at the Deer Valley® Snow Park Outdoor Amphitheater provided that the chair height is 9" or less. There are no exceptions to this rule and patrons bringing chairs that do not meet this requirement will be asked to take them back to their vehicles. Chairs are only allowed on the right side of the general admission area. Chairs meeting the height requirements are available to rent on the night of the performance for $6. The reserved section already includes seating, so you do not need to bring your own chair.

Please call the ticket office at 801-533-NOTE (6683) in advance for limited wheelchair and other accessible seating.

Is ADA and wheelchair seating available?
There is a limited amount of wheelchair and other accessible seating available. In order to accommodate as many of our guests with special needs as possible in the ADA section, we allow up to three companion spaces per ADA ticket. We will provide a chair for those needing accessible seating however companions must provide their own chairs with a maximum height of 9 inches off the ground.  Please be sensitive to the needs of others when requesting tickets in our ADA section. Service animals trained to assist the disabled are welcome at our performances. If you need wheelchair seating or other accessible seating call the ticket office at least 24 hours in advance of the performance at 801-533-NOTE (6683).

Is VIP Seating available?
A limited number of seats in sections B, C, and D of the Premium Reserved section are reserved for VIP patrons. For more information on VIP Packages, please visit our VIP Page.

Additional Information

Can I bring a picnic?
Food and beverages may be brought to performances at the Deer Valley Resort. In addition, a full concession stand is available at the venue. Flames of any kind are not allowed on the hill, so please BBQ your food before you arrive at the performance. Large coolers are not allowed in the reserved section. No food or beverages are permitted at performances at St. Mary's Church or Temple Har Shalom.

Are concessions available?
Deer Valley Resort provides full concessions for performances at Deer Valley Resort. A VIP dinner is also available prior to the performance for patrons participating in our VIP Program. Visit our VIP Page for more information on purchasing a VIP Package. Deer Valley® Picnic Baskets are also available filled with a variety of different dinners that you can pre-purchase from the Resort and pick up when you arrive for the performance. Click here for information and to order Deer Valley® Picnic Baskets.

Can you accommodate a group or corporate event?
Certainly! Please call 801-869-9046 to speak with our Group Sales Manager to customize your event package and discuss performance dates, seating options, catering, lodging, and other accommodations for your group. Group rates are available for groups of ten or more to select performances.

Are lodging packages and discounts available?
We have partnered with many area resorts and hotels to provide lodging packages and discounts. Please visit our Lodging Page for an up-to-date list of available packages and discounts.

How should I dress?
Deer Valley® Snow Park Outdoor Amphitheater is an outside mountain venue that is on a ski slope with a steep incline, so come prepared with comfortable shoes with support. Please remember that when the sun sets, it gets cool. Plan to bring a sweater or jacket to the performance. Also, because weather in the mountains can be unpredictable, an umbrella may come in handy. All performances occur rain or shine.

Is smoking allowed?
Smoking is only allowed on the south side of the plaza deck behind the Snow Park Lodge Ticket Office.

Are pets allowed?
No. Service animals trained to assist the disabled are welcome. Please contact the ticket office at 801-533-NOTE (6683) 24 hours in advance of the performance to ensure that adequate space is available for your animal.

What are the photography rules?
No picture taking (with or without flash), videos, or recording of any kind is allowed during concerts at Deer Valley® Music Festival.

Other Tips
Attending the Deer Valley® Music Festival can literally take your breath away. Depending on where you are in Park City, the altitude varies from 6,800 to 10,000 feet above sea level. We recommend that you drink a lot of water to stay hydrated. The air is thin, so pace yourself – the effects of exercise and alcohol are magnified at high altitudes.

Please be courteous of other patrons sitting behind you. We ask that you don't block their view with large objects (i.e. strollers, umbrellas, etc.). No umbrellas or chair awnings are allowed once the performance has begun. If they are up, you will be asked to take them down when the concert starts.